Customer intelligence
What are customers telling us right now?
A structured view of needs, recurring issues, resolution and emerging customer risk across recorded conversations.
Calls analyzed
48,420
47,842 validated
Negative conversations
31%
AI-derived signal
First contact resolution
68%
+4.2 points in 30 days
High churn signals
1,281
Decision-support signals
Top customer issues
Share of analyzed conversations
Internet Connectivity23.4%
11,340 calls · Resolution 51%
Billing / Invoice18.1%
8,762 calls · Resolution 81%
Service Activation11.7%
5,682 calls · Resolution 76%
Cancellation9.4%
4,551 calls · Resolution 59%
Delivery / Installation8.2%
3,970 calls · Resolution 66%
Demo executive insight
Connectivity complaints are accelerating.
Volume increased 18% this month, concentrated in repeated unresolved fiber complaints across Tunis and Ariana.
- Sentiment
- Declining slightly
- Resolution
- Improving overall
- Emerging issue
- Fiber connectivity
- Highest-risk group
- Repeat contacts
Priority conversation
Repeated unresolved technical complaint
| Call | Customer | Language | Topic | Sentiment | Resolution | Churn | Escalation |
|---|---|---|---|---|---|---|---|
| CALL-1048226 Sep 2026 · 07:42 | C-28419 | French + Derja | Technical Support | Very Negative | Unresolved | High | Required |
| CALL-2084126 Sep 2026 · 04:18 | C-10428 | French | Billing | Negative | Resolved | Low | None |
| CALL-3180225 Sep 2026 · 09:04 | C-41022 | Derja dominant | Service Activation | Neutral | Resolved | Medium | None |
Conversation intelligence pipeline
Recorded calls48,420
Transcribed48,312
Speaker separation98.6%
FR / Derja detection47,990
Structured extraction47,980
Validated47,842
Analytics / CRM / AlertsReady